Shipping Policy
At Glow Glossary, we want your matcha ritual to reach you as quickly and safely as possible. Here is everything you need to know about how we ship your order.
Where We Ship
We currently ship within India only. We do not offer international shipping at this time.
Order Processing
All orders are dispatched within 24 hours of placement, excluding Sundays and public holidays. Once your order has been shipped, you will receive an update with your tracking details via email, SMS or WhatsApp.
Shipping Charges
We offer free shipping pan India on every order. There is no minimum order value.
Cash on Delivery (COD) orders carry a nominal handling fee of ₹50, which is added at checkout.
Delivery Time
Your order typically reaches you within 3 business days of dispatch. Remote and non-metro pin codes may take a little longer.
The Estimated Time of Arrival (ETA) will be shared along with your tracking information once your order has been dispatched.
Tracking Your Order
You can track your shipment using the tracking link provided in your confirmation message. If you face any issues with tracking or delivery delays, please contact our support team.
Apparel and Merchandise
Our tees are fulfilled from a separate location. If your order contains both matcha and apparel, it may arrive as two shipments, each with its own tracking link.
Incorrect Address or Failed Delivery
Please make sure your shipping address and phone number are accurate and complete at checkout. If a shipment is returned to us because of an incorrect address, an unavailable recipient, or a refused COD delivery, we will reach out to arrange a re-dispatch. Re-shipping charges may apply.
Delayed or Missing Deliveries
If you do not receive your order within 7 days of dispatch, please email us at contact@glowglossary.in with your order details. Our team will get back to you at the earliest and assist you in resolving the issue.
Damaged or Defective Items
Please inspect your parcel as soon as it arrives. If your order arrives damaged, defective or tampered with, contact us immediately at contact@glowglossary.in with photos of the outer packaging and the product, and we will make it right. For full return and refund terms, please see our Refund Policy.
Need Help?
For any shipping-related question, write to us at contact@glowglossary.in or reach out through our Contact page. We are always happy to help.